Legal
Privacy Policy
MAHALAKSMI HOSPITAL AND PANCHAKARMA CENTRE, Utnal — how we collect, use, store and protect your information.
At MAHALAKSMI HOSPITAL AND PANCHAKARMA CENTRE (“Hospital”, “we”, “our” or “us”), we respect your privacy and are committed to protecting the personal and medical information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our hospital, use our website, or access our healthcare services. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal information
- Full name
- Date of birth and age
- Gender
- Address
- Mobile number
- Email address
- Emergency contact details
Medical information
- Medical history
- Current symptoms
- Diagnosis
- Laboratory reports
- Imaging reports
- Prescriptions
- Treatment records
- Allergies
- Follow-up information
Website information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Cookies (where applicable)
2. How We Use Your Information
- Provide medical consultation and treatment.
- Schedule appointments.
- Maintain medical records.
- Communicate regarding your healthcare.
- Process online consultation requests.
- Dispatch medicines through our courier service.
- Improve hospital services.
- Respond to enquiries.
- Comply with legal and regulatory requirements.
3. Medical Confidentiality
Patient confidentiality is one of our highest priorities. We maintain strict confidentiality of all medical records and disclose patient information only:
- With the patient’s consent.
- When required by law.
- When necessary for medical referral or continuity of care.
4. Data Security
We implement reasonable administrative, technical and physical safeguards to protect your information from unauthorised access, misuse, alteration or disclosure. While we take appropriate measures to protect your information, no internet-based system can guarantee absolute security.
5. Online Consultation
Information shared during online consultations will be used only for providing healthcare services. Patients are responsible for ensuring that the information they provide is accurate and complete.
6. Medicine Courier Service
To deliver prescribed medicines, we may share necessary information such as your name, contact number and delivery address with our courier partner, solely for the purpose of fulfilling your order.
7. Cookies
Our website may use cookies to improve user experience, website performance and analytics. You may choose to disable cookies through your browser settings; however, some website features may not function as intended.
8. Third-Party Services
Our website may include links to third-party platforms such as:
- Google Maps
- Social media platforms
- Payment gateway (if available)
These third-party services have their own privacy policies, and we encourage you to review them before using those services.
9. Patient Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your contact details.
- Request clarification regarding your records, subject to applicable laws and hospital policies.
Medical records are maintained in accordance with applicable legal and regulatory requirements.
10. Children’s Privacy
Healthcare services for children are provided with the involvement and consent of a parent or legal guardian, as required.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
- Hospital
- MAHALAKSMI HOSPITAL AND PANCHAKARMA CENTRE
- Address
- Utnal – 586203, Taluk: Basavana Bagewadi, District: Vijayapura, Karnataka
- Phone
- +91 7019805539
Your privacy matters
We are committed to maintaining the confidentiality, integrity and security of your personal and medical information while providing compassionate, ethical and professional Ayurvedic healthcare.
“Your Trust Is Our Responsibility. Your Privacy Is Our Commitment.”